Android
Technical Issues & Troubleshooting
I can't download the app
If you are experiencing trouble downloading the app, please make sure to check: - If your internet connection works well? - Do you use a VPN on your d...
What can I do if the video keeps freezing?
This is not common but it does occur from time to time. First of all, please make sure your internet connection is working well. If you are using a mo...
Compatibility
The application is only compatible with Android 8.0 or later, which is always indicated before purchase.
Login
Can I use the application on multiple devices?
You can operate your personal account on different devices; all you need to do is download the app and log into your personal account. Your progress w...
How to log in to the app?
If you have an active subscription but you’re logged out or just want to use the app on another Android device, please follow these steps: Make sure t...
App Features
How can I change my height/weight/units/email?
Tap the ‘Settings’ button, then open ‘Personal Details’, and here you can change your height, weight, and units. To change your email, go to ‘Account ...
How to turn off background music?
We recently updated our app with a new feature that lets you listen to music while you train. This feature allows you to enjoy soothing sounds or your...
My 30 days up. What's next?
No worries, the number of days in your plan and the duration of your actual subscription aren't related. Your personalized workout plan was created ba...
How can I customize my plan?
The application allows you to adjust your personal plan by changing your yoga level and choosing problem areas, plan duration, and the Savasana option...
Can I change my training goal?
If you feel like certain training sets have been too easy or too difficult for you, you might want to change the difficulty level of your exercises in...
Where can I find Sofa and Chair Yoga / Yoga for seniors?
We recently updated our program with new couch yoga and chair yoga workouts that were designed primarily for seniors or yoga beginners. To find them, ...
I want to enable/disable notifications from application
You can easily disable notifications from the app by following these steps: 1. Open settings on your device; 2. Find the "Yoga Go" app; 3. Select "Not...
How can I restart my challenge?
The app doesn't currently offer an option to repeat a particular workout, but we do have an alternative that might be helpful: 1. Open your challenge...
Workouts for beginners / What should I start with?
We recommend beginning with ‘Total Body Challenge’ and ‘7-Minute Morning Challenge’ – these are the most suitable for beginners. • It might be a good...
How can I change the language of the app?
The app interface is currently available in the following languages: English, French, Spanish, Portuguese, German, Italian, Chinese, Japanese, Ukraini...
Where is my personal plan?
When signing up, you will need to fill in your specific parameters, such as your goal, fitness level, weight, target weight, age, physical activity le...
Where can I find the guides?
In order to access the guides, please follow these steps: 1. Open the app. 2. Tap the 'Settings' icon. 3. Tap on the 'Guides' section. 4. Tap on the ...
Apps & Integrations
Integration with smartwatches
Unfortunately, the app does not currently integrate with smartwatches. However, we would greatly appreciate it if you could contact us via the Contac...
Background music with Spotify/Apple Music/YouTube Music etc.
Let me briefly explain how it works 🙌 Pause your workout and tap the Music icon as shown below: After that, please follow these steps: 1. Turn off ...
TV screening
We have recently updated our application by adding a new feature that allows you to display your phone or tablet's screen on your TV. This feature let...
Do I need an Internet connection to use the app?
An internet connection is required for app. You can use a cellular connection or might want to consider connecting to Wi-Fi.
Billing & Subscription
How can I postpone the subscription?
Unfortunately, it's not possible to pause or postpone the subscription as it starts right after the purchase is confirmed. However, the training plan ...
How can I switch to another subscription? How can I upgrade my subscription?
You can manage your subscription through Google by following these instructions . However, according to their procedure, a plan can only be upgraded ...
How can I change payment method?
Unfortunately, currently, our service doesn’t offer the option to switch to an alternative payment method.
How can I delete my personal data?
In order to delete your personal data, please go to the 'Settings' tab in the app, and tap on the 'Personal Details' as shown below: And tap on 'Del...
How can I get a refund?
Please make sure you've canceled your purchase: you can easily do so by following these instructions provided by Google Help . When you cancel a sub...
How much does a subscription cost?
Once you open the app and finish setting up your profile, you will be taken to the payment screen with all the up-to-date information on the currently...
Will my subscription renew automatically?
Currently, we do not offer single-period purchase options. All subscriptions are auto-renewable. Your subscription will renew based on the period you ...
How can I cancel the subscription?
Users can only cancel a subscription in the settings of their Google Account, as we don't have access to it and are not authorized to manage subscript...
Are My Subscription and the Plan in the Application Connected?
The number of days in your plan and the duration of your subscription aren’t related. Your training plan is designed to guide your exercise program, e...
Other
Unsubscribe from emails
If you no longer want to receive any emails from us, you can unsubscribe from them at the bottom of the email using the ‘unsubscribe’ hyperlink, as sh...
Desktop version
Unfortunately, we do not have a desktop version available at the moment and the app is designed for mobile devices. The mobile app is a versatile and ...
Health issues
As the health of our users is a top priority for us, we strongly recommend getting in touch with your doctor before starting any workout program. We h...
What equipment do I need for my practice?
If you’re practicing yoga at home you can get started right away without any special equipment. You are free to wear clothes you feel comfortable in t...
Pregnancy
The app was not designed to be used during pregnancy. As the health of our users is a top priority for us, we strongly recommend getting in touch with...